JEZARA SKIN BRIGHTENING CREAM REFUND POLICY.

15-Day Money-Back Guarantee – Terms & Conditions

Applied only for JEZARA Skin Brightening Cream

1. Purpose of the Guarantee

The JEZARA Skin Suitability Guarantee has been introduced to help customers evaluate whether the product is suitable for their skin before opening the Main Product.

The guarantee is intended solely for genuine product evaluation and applies only when all the eligibility criteria set out in these Terms & Conditions have been satisfied.

The objectives of this policy are to:

• Provide a fair and transparent evaluation process for genuine customers.

• Protect the integrity of the Money-Back Guarantee from misuse, abuse and fraudulent claims.

• Ensure consistency and fairness in every refund decision.

• Maintain transparency while safeguarding JEZARA's internal fraud prevention and verification procedures.

2. Eligibility Criteria

To qualify for the Money-Back Guarantee, all of the following conditions must be satisfied:

• The enclosed Trial Pack must be used before opening the Main Product.

• The Main Product must remain unopened, unused and in its original sealed condition.

• The product must be used according to the recommended directions unless an adverse skin reaction occurs earlier.

• The refund request must be submitted within the applicable 10–15 day guarantee period.

• The customer must cooperate with JEZARA's verification process and provide all requested documentation.

Failure to satisfy any of the above conditions may result in the refund request being declined.

3. Trial Pack

The Trial Pack is supplied solely to help customers evaluate whether the product is suitable for their skin before opening the Main Product.

The Trial Pack forms an integral part of the purchased product and:

• is not a complimentary standalone product;

• has no independent retail value;

• cannot be exchanged, transferred or redeemed separately.

4. Patch Test Requirement

Customers are strongly advised to perform a patch test before first use.

For refund requests involving redness, irritation, itching, burning, rash, swelling or any other suspected adverse skin reaction, customers may be required to submit:

• Patch test photograph before application.

• Patch test photograph after application.

• Clear photographs of the affected area.

• Before-use facial photographs.

• Current facial photographs.

Failure to provide the requested documentation may affect eligibility under this guarantee.

5. Proper Product Evaluation

The Trial Pack should be used according to the recommended instructions unless an adverse reaction occurs earlier.

Customers may be required to confirm:

• Date of first application.

• Number of days used.

• Frequency of application.

• Quantity applied.

• Other skincare products used during the evaluation period.

• Whether the recommended usage instructions were followed.

6. Required Documentation

To evaluate a refund request, JEZARA may require one or more of the following:

• Order number.

• Before-use photographs.

• Current photographs.

• Photograph of the unopened Main Product.

• Batch number.

• Patch test photographs (where applicable).

• Details of the customer's skincare routine.

• Any additional photographs or information reasonably required to assess the request.

Failure to provide the requested documentation may result in the refund request being declined.

7. Refund Eligibility

Refund requests may be considered where, after proper evaluation using the Trial Pack, the product is found to be unsuitable for the customer's skin.

Each refund request is individually assessed based on the documentation submitted and the outcome of JEZARA's verification process.

Submission of a refund request does not automatically guarantee approval.

8. JEZARA Skin Evaluation & Refund Verification Process

Every refund request submitted under the Money-Back Guarantee will undergo the following verification process.

Stage 1 – Initial Eligibility Check

JEZARA Customer Support will verify:

• The refund request has been submitted within the guarantee period.

• The customer has not exceeded the maximum number of approved Money-Back Guarantee refunds permitted under this policy. Customers may receive a maximum of two (2) approved refunds across all eligible JEZARA products that carry the Money-Back Guarantee. Once two approved refunds have been granted, any subsequent refund request may be declined at JEZARA's sole discretion. 

• The order details match JEZARA's records.

• The stated reason falls within the scope of this policy.

Requests failing these eligibility requirements may be declined.

Stage 2 – Documentation Verification

JEZARA may require:

• Order number.

• Before-use photographs.

• Current photographs.

• Patch test photographs (where applicable).

• Photograph of the unopened Main Product.

• Batch number.

• Description of the reported concern.

• Date of first application.

• Any other information reasonably required to evaluate the request.

Refund requests may remain on hold until all required information has been received.

Stage 3 – Product Usage Assessment

JEZARA may verify:

• The Trial Pack was used before opening the Main Product.

• The Main Product remains unopened and unused.

• The recommended usage instructions were followed.

• The Trial Pack was used for the recommended evaluation period unless an adverse skin reaction occurred earlier.

• Other skincare products, treatments or medications may have influenced the reported concern.

Stage 4 – Skin Evaluation

The submitted photographs and supporting information may be reviewed to determine whether:

• The reported concern appears reasonably consistent with the customer's description.

• An adverse skin reaction is evident where claimed.

• The available documentation reasonably supports the refund request.

Additional photographs or clarification may be requested where necessary.

Stage 5 – Product Verification

Where return of the Main Product is required, JEZARA will verify that:

• The product seal remains intact.

• The Main Product has not been opened.

• The Main Product has not been used or tampered with.

• The returned product matches the original order.

Products found to be opened, used, substituted or tampered with may not qualify.

Stage 6 – Customer History Review

JEZARA may review:

• Previous Money-Back Guarantee claims.

• Multiple refund requests linked to the same customer.

• Multiple refund requests linked to the same household.

• Multiple refund requests linked to the same shipping address.

• Multiple refund requests linked to the same payment method.

• Purchase or refund patterns that reasonably indicate misuse of the guarantee.

Stage 7 – Final Verification Outcome

Each request will be classified as:

• Approved

• Additional Information Required

• Not Eligible

• Escalated for Internal Review

Refunds will only be processed after JEZARA has completed the verification process and confirmed eligibility.

9. Refund Exclusions

The Money-Back Guarantee does not apply to:

• Change of mind after purchase.

• Ordering the incorrect product.

• Personal preference regarding fragrance, texture, colour or packaging.

• Failure to follow the recommended usage instructions.

• Opening or using the Main Product before contacting JEZARA Customer Support.

• Refund requests unsupported by the required documentation.

• Requests submitted after the guarantee period.

• Normal variations in skincare results between individuals.

• Unrealistic expectations regarding the speed or extent of visible results.

10. Refund Frequency

10. Refund Frequency

The Money-Back Guarantee is available only for JEZARA products that expressly carry this guarantee.

A customer may receive a maximum of two (2) approved refunds across all eligible orders placed under the Money-Back Guarantee.

Once two (2) approved refunds have been granted, any further refund or return request under the Money-Back Guarantee may be declined at JEZARA's sole discretion.

To identify duplicate or repeated claims, JEZARA may verify customer information including, but not limited to:

• Customer name
• Mobile number
• Email address
• Shipping address
• Billing address
• Payment method

Multiple refund requests linked to the same customer, household, shipping address, billing address or payment method may be reviewed and may be declined where misuse or abuse of the Money-Back Guarantee is reasonably suspected.

11. Shipping, Handling & Refund Amount

The Money-Back Guarantee applies only to the eligible product value.

The following charges are non-refundable and may be deducted from the refund amount, where applicable:

• Original shipping and delivery charges.

• Reverse pickup or return shipping charges.

• Cash on Delivery (COD) handling charges.

• Payment gateway transaction charges, where applicable.

• Logistics or handling charges arising due to customer-requested reshipment, incorrect delivery address or failed delivery attempts.

Where JEZARA arranges reverse pickup, the applicable reverse logistics charges may also be deducted from the refund amount.

The final refund amount will be calculated after deducting the applicable logistics and handling charges and will be communicated to the customer before processing the refund.

No shipping or handling deductions shall apply where the refund or replacement is approved due to:

• Wrong product supplied by JEZARA.

• Manufacturing defects.

• Transit damage.

• Product leakage during delivery.

• Any error attributable to JEZARA.

12. Return Verification

Refunds will be processed only after:

• The unopened Main Product is received by JEZARA.

• The returned product passes JEZARA's verification process.

• JEZARA confirms compliance with these Terms & Conditions.

If the returned Main Product is found to be opened, used, substituted or tampered with, the refund request may be declined.

13. Manufacturing Defects

Products received damaged, leaking, defective or affected by manufacturing defects are covered under JEZARA's Replacement Policy and not under this Money-Back Guarantee.

Customers should notify JEZARA Customer Support immediately upon receiving such products.

14. Customer Declaration

By submitting a refund request, the customer confirms that:

• All information provided is true and accurate.

• All submitted photographs are genuine and unedited.

• The Trial Pack was used according to the recommended directions.

• The Main Product has not been opened or used.

• The refund request is made in good faith.

Providing false, misleading, manipulated or incomplete information may result in rejection of the refund request.

15. Misuse of the Guarantee

JEZARA reserves the right to reject refund requests where there is reasonable evidence of:

• Repeated misuse of the Money-Back Guarantee.

• Fraudulent or misleading claims.

• Multiple refund requests intended to obtain free products. Requests submitted after the customer has already received the maximum of two (2) approved Money-Back Guarantee refunds. 

• Abuse of the Trial Pack.

• Attempts to exploit the refund policy.

• Any activity that reasonably appears dishonest or intended to circumvent these Terms & Conditions.

Customers found repeatedly abusing the policy may become ineligible for future Money-Back Guarantee claims.

16. Right to Modify

JEZARA reserves the right to amend, suspend or discontinue this Money-Back Guarantee or these Terms & Conditions at any time, subject to applicable law.

Such changes will not affect refund requests already approved or any statutory consumer rights.

17. Final Decision & Communication

Every refund request shall be reviewed individually based on the eligibility criteria, verification process and supporting documentation outlined in these Terms & Conditions.

JEZARA reserves the sole and absolute right to determine whether a refund request satisfies the requirements of the JEZARA Skin Suitability Guarantee™ and the 15-Day Money-Back Guarantee.

Approval of a refund is entirely subject to successful completion of JEZARA's verification process and compliance with all applicable eligibility requirements.

Where a refund request is declined, JEZARA may, at its sole discretion, communicate the outcome to the customer. JEZARA shall not be obligated to provide a detailed explanation of its internal verification process, evaluation methodology, fraud prevention measures, risk assessment criteria, or the specific factors considered while arriving at its decision.

The submission of a refund request, photographs, supporting documentation or any other information shall not be construed as creating an automatic entitlement to a refund.

JEZARA reserves the right to request additional information, place a refund request under review, or decline a refund request where the eligibility requirements have not been satisfactorily established.

JEZARA's decision regarding eligibility under the Money-Back Guarantee shall be final, subject only to any mandatory statutory rights available to the customer under applicable law.

Nothing contained in these Terms & Conditions shall be interpreted as limiting or excluding any consumer rights that cannot legally be waived under applicable law.