Cancellation Policy

At Jezara, we strive to ensure customer satisfaction with our products and services. However, we understand that there may be situations where you need to cancel your order. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our website and mobile application.

1. Order Cancellation Before Dispatch

1.1 Cancellation Process:

You may cancel your order anytime before it has been dispatched. To cancel your order, please follow these steps:

• Website/App: Log into your account and navigate to your order history. If your order status is "Pending" or "Processing," you will have the option to cancel the order directly from the order details page.
• Customer Support: You can also contact our customer support team at support@jezarabeauty.com or call us at [Phone Number] to request a cancellation.

1.2 Refund for Canceled Orders:

• Prepaid Orders: If you cancel a prepaid order before dispatch, we will process a full refund to your original payment method. The refund may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
• Cash on Delivery (COD) Orders: If you cancel a COD order before dispatch, there will be no charges, and no payment will be collected.

2. Order Cancellation After Dispatch

2.1 Dispatch Status:

Once your order has been dispatched, it cannot be canceled via the website or app. However, you may still contact our customer support team to discuss your options.

2.2 Return and Refund Policy:

If you wish to cancel your order after it has been dispatched, you will need to follow our Return and Refund Policy. In this case, the order will be treated as a return, and the refund will be processed after the returned product is received and inspected by our team. Please refer to our Return and Refund Policy for more details.

3. Cancellation by Jezara

3.1 Order Unavailability:

While we strive to fulfill all orders, there may be instances where we need to cancel an order due to unavailability of the product, payment issues, or other unforeseen circumstances. In such cases:

• We will notify you of the cancellation via email or SMS.
• If your order is prepaid, we will issue a full refund to your original payment method.

3.2 Fraudulent or Suspicious Orders:

We reserve the right to cancel any order that we suspect may be fraudulent or placed with false information. If your order is canceled for this reason, we will notify you, and no charges will be applied.

4. Modification of Orders

4.1 Changes to Orders:

If you need to make changes to your order (such as updating the delivery address or modifying the items), please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.

4.2 Adding or Removing Items:

• Adding Items: If you wish to add items to an existing order, you may need to place a new order. Contact our customer support for assistance.
• Removing Items: If you wish to remove items from your order, you may need to cancel the order and place a new one.

5. Refunds for Canceled Orders

5.1 Refund Process:

• Prepaid Orders: Refunds for canceled orders will be processed back to your original payment method. Depending on your payment provider, the refund may take 7-10 business days to appear in your account.
• Cash on Delivery (COD) Orders: Since no payment is collected for canceled COD orders, no refund is necessary.

5.2 Partial Refunds:

If you cancel only a portion of your order, a partial refund will be processed for the canceled items. The same refund timeline as mentioned above will apply.

6. Contact Information

If you have any questions or need assistance with canceling your order, please contact us:

Email: support@jezarabeauty.com